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FAQ

How does ÎåÒ»²è¹Ý¶ù work?

Through NHED's partnership with ÎåÒ»²è¹Ý¶ù, students in upper elementary, middle, and high school, as well as adult learners preparing for the GED and HiSET exams in the state, can access a range of valuable educational resources at no cost. These resources include on-demand online tutoring in both English and Spanish, drop-off writing review services, self-paced test preparation, and more. Students can connect to ÎåÒ»²è¹Ý¶ù through their school's Learning Management System (LMS), such as Canvas, or through their individual accounts.

Where does tutoring take place?

Tutoring sessions take place in the easy-to-use ÎåÒ»²è¹Ý¶ù online classroom, which runs in your web browser. You can choose to connect with a tutor via two-way text-chat or voice—whichever is more comfortable for you.

What is available in the online classroom?

The virtual classroom has all the tools you need to make the most of your session: two-way whiteboard, code editor, text editor, and graph paper—plus a range of drawing tools, graphing calculator, formulas, and file sharing.

What can students get help with?

Students can get on-demand or scheduled tutoring in hundreds of subjects and test-prep areas, including math, science, social studies, world languages, and AP®subjects. All of the most popular subjects are available in Spanish, too. Students can also drop off writing drafts for expert review. Within 24 hours, you’ll receive written feedback as well as comments within the document so that you can improve your writing.

How often can students connect with a tutor? Is there a limit?

Students can connect with a tutor anytime. Through NHED’s partnership with ÎåÒ»²è¹Ý¶ù, every New Hampshire middle and high school student has unlimited, 24/7 access to individualized tutoring and homework help.

Are tutors qualified in their subjects?

Tutors are highly qualified. They go through a rigorous vetting process, including education verification and multiple background checks. They also have to pass a subject matter exam and complete an interview. Plus, ÎåÒ»²è¹Ý¶ù has a quality specialist team that reviews sessions to ensure tutors are always providing the highest level of support.

What should students expect from a session?

Tutors provide encouraging, empowering support. They follow a Socratic method of teaching that helps guide students through the learning process. Your tutor will work with you to help you understand how to solve problems on your own. Learners regularly report that their tutors are patient, supportive, helpful, and kind. After your session, you’ll be equipped with knowledge to help you with future assignments. And if you ever need help in the future, you can always connect with us.

Can students work with the same tutor again?

Absolutely! You can add tutors to your Favorites list so that you can schedule a future time to work together—or check to see if they’re available for on-demand tutoring.

Can students review previous sessions?

Yes again! Just click “View your previous sessions” on your account page to see transcripts of your previous sessions. You can also replay past sessions.

Are sessions safe?

Yes. ÎåÒ»²è¹Ý¶ù complies with all applicable safety and security regulations. Tutors are rigorously vetted, and the quality specialist team ensures the integrity of sessions. Your tutor does not receive any personal information about you, and your sessions are anonymous and secure.

Which elementary-specific subjects are available to students?

Upper elementary students in grades 4 and 5 have access to on-demand or scheduled tutoring in the following subjects:

• Science
• Social Studies
• Reading
• Writing
• Vocabulary
• Grammar
• Reading for English learners
• Writing for English learners
• Speaking for English learners

How do students contact Customer Support?

Please reach out to ÎåÒ»²è¹Ý¶ù via the Contact page, or call 800-411-1970. Team members are available Monday–Friday from 8 a.m.–midnight, and Saturday–Sunday from 8 a.m.–10 p.m. Eastern Time.

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